12-12-2022 10:15 PM
We are unable to pair (connect) 3 of our Quest 2 headsets to 3 of our Windows PCs with NVIDIA GeForce RTX 2060 via Quest Link cable, after updating our headsets to the latest software.
We have tried un-plugging and plugging the Quest Link cables, restarting our headsets and PCs, and even re-installing the Oculus desktop app. But nothing worked.
Please help!
Solved! Go to Solution.
12-16-2022 12:51 AM
We had it solved. Finally.
We simply downloaded the latest GPU driver (NVIDIA in our case) on both our Windows PC (Windows 10) and laptop (Windows 11), installed it, and the red "incompatible" error message is gone in the Oculus desktop app. And we were able to connect our Quest headset and launch a PC VR app via Quest Link.
12-13-2022 11:33 PM
Only since the update or ever? Do the motherboards in the desktops have integrated graphics by any chance?
12-14-2022 12:18 AM
Suddenly having issues with quest link looking extremely pixelated, I have a 2070 super.
12-14-2022 03:15 AM
Mine was working until the most recent update. I think we got "obsoleted" by the Meta people. Can't use the link at all now. I went through the "help ticket", they told me my system is obsolete after some back and forth. If I hadn't downloaded the update, it would still be working. Now, they don't allow me to go back. Can't find any solution, it would have to be from Meta.
12-14-2022 10:31 AM
Hey there @hyunjinisreal! We know how much fun PC VR is, we'd love for you to be able to connect your headsets to your PC with ease. Since you've already tried out several troubleshooting steps, we recommend reaching out to our support team with your PC logs so we can take a closer look into what may be causing this issue for you. Here's how you can get your logs:
We look forward to getting this sorted out for you!
12-14-2022 10:14 PM
Since the software update in our Quest headset. How do I know if my desktop PC has integrated graphics or not? It would be great if you could let me know, thanks!
12-14-2022 10:29 PM
We did contact Oculus Support, and have provided the logs. Now we're following the steps below. Hopefully it'd fix the issue.
12-16-2022 12:51 AM
We had it solved. Finally.
We simply downloaded the latest GPU driver (NVIDIA in our case) on both our Windows PC (Windows 10) and laptop (Windows 11), installed it, and the red "incompatible" error message is gone in the Oculus desktop app. And we were able to connect our Quest headset and launch a PC VR app via Quest Link.
12-16-2022 09:01 AM
That's fantastic! I'm so glad you're back into gaming!
11-03-2023 01:11 PM
Zakirchali