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Cannot pair headset to mobile

Anonymous
Not applicable

We cannot pair the Oculus Quest 2 headset with my mobile, I’ve tried everything suggested, spent hours trying and reading support suggestions, nothing works. We bought the headset in Jan 2021 and it has worked fine since then until a few weeks ago when it suddenly want paired and we cannot pair it.  We’ve done the factory reset several times, checked wifi, reset wifi, checked blue tooth, updated the phone and app, logged out and back in, tried different phones. Nothing works.

Can anybody help please?

10 REPLIES 10

Hey there @p7.zoomsybtw.2022! Just wanted to follow up and see if you were able to get your headset paired with the mobile app. Feel free to reach back out and let us know!

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