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Cannot pair headset

4CKY
Honored Guest

Can’t pair headset 

done anything  can you help

2 REPLIES 2

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey hey @4CKY! I know pairing issues can get a little tricky, and I'm happy to help you out!

So that I can make sure I understand what exactly isn't working right, could you let me know the answers to the following:

  • What device are you using? (Quest 1, Quest 2, Quest Pro, etc.)
  • Have you been able to pair your headset previously, or is this your first time setting up your headset?
  • Are you seeing any error messages in your headset and/or the mobile app? If so, please send a screenshot of what you see.
  • What troubleshooting steps have you already tried? Please be specific so I know what hasn't worked! 

Also, just a reminder to make sure you have Bluetooth enabled on your phone in order to pair!

Make sure you smash that Kudos button!

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hi again! I just wanted to check in since I haven't heard back from you. Were you able to get your headset paired? If not, please let me know the answers to the questions I asked above!

Make sure you smash that Kudos button!
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