I have read all the similar posts, and have done all the steps......
I have made sure the app is installed fresh from the IOS store
My headset is as up to date as it CAN be, but can't confirm any further as I can't get past the pairing part of setup
I have tried both my phone and my ipad - both up to date IOS - neither work
All devices running off the same band and named network
I have done a factory reset now twice of my headset - still not working
This is ridiculous, I was only trying to pair my phone, when that failed was guided to factory reset and now my device is effectively bricked - this needs to be fixed
Hello @Devilham. We hate to hear you're still having issues pairing your headset and want to make sure we help you to the best of our ability. If you have already performed a factory reset and Cloud Backup and haven't had any success, the next best thing would be to open a ticket with our Online Support team by clicking here so we can get closer to helping you fix your issue. Let us know if you have any trouble creating a ticket or if you have any other questions for us. Best regards.
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Hey @Devilham. We're just checking back in with you to see if there's any updates on the issue you're experiencing. We're here and open to assist you if you have any further questions as well. Hope to hear from you soon!
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No update - I opened a support ticket and was told to do all the same things that I said I have already done here and in the support ticket, and now I've not heard back .... that was last night when I last provided a list of all the steps I have done, and just did again to try and resolve this
Hey @Devilham. We know how important it is to get your headset reconnected and are still here to help you. We do see that a ticket was created for you. Someone in the upper channels should be getting back to you shortly via email, so keep an eye out for their response. We do appreciate your patience, and we look forward to resolving your issue. In the meantime, if there are any other issues we can assist you with, we're here to help. Looking forward to your response.
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I had to do a factory reset to supposedly fix this issue, we lost all our games a result. Support is absolutely useless. You get a different person every time regardless of having a case number they will tell you the same thing over and over and over. It’s useless.
