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Cannot play any games- 6 digit code no visible to proceed

DRKSPIRIT
Honored Guest

Hello!

 

When my son turns on his headset this is what it states:

Remove headset and go to meta.com/device on mobile or desktop, log into meta account, with facebook account and when prompted enter this code. We cannot scroll down at all to see the code. How can we get back in so we can play games or get a code sent to us.

 

There is no 6 digit code displayed as it will not let us scroll down or anything to see it. He has not been able to play in months because we cannot figure this out. 

 

Please advise.

 

Thank you!
Jamie 

3 REPLIES 3

DownunderGrumpy
Heroic Explorer

I had the same issue with something else and this code a while ago....
Can I assume correctly that you added your son as an additional user on your headset?
If so:
You need to set up an unlock pattern before adding a new user.
The invisible code I fixed by grabbing the edge of the window and changing the size a few times.
And think I re-centered the screen as well a few times.
If all works properly this code should actually be pretty much in the center of the screen.
I don't know why sometimes it does not.
Just in case: Try to increase the screen brightness to max for this.
In some cases these boxes with text or code get stuffed up and come in colors and levels that are very hard to see.

If all fail try a forced power cycle to clear all persistent hickups Android might have:
Push and hold Volume down and power until you see this little boot menu popping up.
Select to power the device and confirm.
Once it booted up do the same procedure but select to shut the device down to power off completely.
After the next boot using the power button the screen hickup should hopefully be gone for good.

MetaQuestSupport
Community Manager
Community Manager

Hey there! Hope you're having a fantastic day! We hate to hear that this issue is ongoing for you and we would love to look into this matter. Shoot us a PM so that we can continue to better assist you with getting this resolved. You can do so by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @DRKSPIRIT! We're checking in to make sure you were able to get that code issue fixed, or if you've run into any further trouble with that at all. No user should have to deal with lost access for long, and we'd like to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out with a PM, as we'd love to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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