10-11-2024
06:51 PM
- last edited on
10-12-2024
06:39 AM
by
MetaNinjaTurtle
Hi, I turned on Two-factor authentication, but when I needed to log in to my account I could receive the email confirmation code but could not receive the 6-digit code from the SMS. So I created a new account to send this message. I tried many ways, but they did not work. Please help. @MetaQuestSupport
10-12-2024 06:42 AM
Hey @Owenking1835 we can help you with this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We are here to help!
10-13-2024 09:24 PM
Just to provide another way for others, if you have the meta-horizon app and already logged in, you can delete your bound phone in the account center, it will turn off 2fa at the same time and only need email confirmation code. May it help.
01-07-2025 12:42 PM
I have exactly the same problem Owenking1835,its driving me mad.
Please let me know if you get a solution to this problem.
01-07-2025 12:45 PM
Help,im not receiving 6 digit code on my smartphone
03-20-2025 10:36 AM
I am not receiving a six digit verification to my email nor my phone that I have associated with my Instagram account.