I'm trying to reply to a message from MetaQuest Support, and I get an error that I have sent too many private messages and to try again later. I have not sent any, other than the initial one to support. Any ideas on what to do? Trying to get a referral issue resolved. @metaquestsupport - is there a way to respond by email or other mechanism? Thank you!
Hey @fabiha! We definitely don't want you missing out on any referral promotions going on, so we're happy to help out! We see that you were able to successfully follow-up with us in that PM, so that's great to see. Let us know if this issue happens again, so we can see what we can do. In the meantime, we'll be sure to help via PM!
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Hey there, @TonyBee81 and @fabiha, thanks for pointing this out to us. We understand how this may cause a delay in your gameplay, and we don't want you to miss out! We understand that you're unable to reply to our PMs, so we'd like to suggest clearing your cache and cookies and trying to send a reply again.
Let us know whether or not that works for you; we're looking forward to getting you on the right track.
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Hiya, @TonyBee81 and @fabiha, we're just moseying on over to see if you still need assistance. Let us know; we're always happy to help you get back on your VR adventures!
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Hey, @fgoncalves21101978! We noticed that you are having issues responding to private messages from Meta Support. We understand how frustrating it can be for you not to be able to PM us so we can resolve your issue. No worries; we love to get that fixed for you if you are still having that issue. Let us know how we can further assist. Hope to hear from you soon!
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Hello @fgoncalves21101978. We're glad you were able to communicate with us through a separate PM thread. If there is anything else you need from us, feel free to reach out and let us know what you need help with, and we'd be happy to assist you.
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I am having an issue telling me I cannot reply to my message due to reaching my limit- which is 1? Please let me know how I can respond as my issue is a simple birthday change needed on my account as it is my husbands account and we used my sons birthday not thinking there would be issues
cannot respond to email either as it gets bounced back- super frustrating just like this supervised account issue
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