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Cannot resolve "Take Action" message telling me to verify age

richleino
Honored Guest

I've received the below message four times now and have responded four times.

Each time, I respond that I'm the account owner, I verify my age using a Credit Card, it charges my credit card and then it tells me to look for a code on my MetaQests.  NO CODE appears.

The Metaquest is otherwise working fine.  I'm using it to play games and am logged in but then I get this message again to Take Action or my account will be disabled.

How do I stop this "loop"?!

Here is the message I keep receiving:

-----------------------------------------

To make sure you can keep using this account, we'll need you to show you're 13 or older, or ask a parent to get you into an account meant for someone 10-12.

Be sure to take action by April 9 or this account will stop working and you'll lose access to apps and games. Learn more

Go to auth.meta.com/verify and log in to get started, or go directly there by clicking the “Get started” button.

 

======================

To make sure you can keep using this account, we'll need you to show you're 13 or older, or ask a parent to get you into an account meant for someone 10-12.

Be sure to take action by April 9 or this account will stop working and you'll lose access to apps and games. Learn more

Go to auth.meta.com/verify and log in to get started, or go directly there by clicking the “Get started” button.

1 ACCEPTED SOLUTION

Accepted Solutions

richleino
Honored Guest

OK, I solved the problem.

1.  I followed the prompt to Take Action and verified my age using a Credit Card.

2.  After my Credit Card was charged $1.00, it prompted me to click Next and look for a Code on my MetaQuest.

3.  No code appeared but I left my verification window open.

4.  In another window I visited:  https://accountscenter.meta.com/password_and_security

5.  I clicked on "Where you logged in" :  https://accountscenter.meta.com/password_and_security/login_activity

6.  I looked for Devices that were logged into my Facebook account and logged them out.

7.  I rebooted the MetaQuest 3.

8.  When I clicked on my Profile, it gave me the Code.

9.  I entered that into the Code that was waiting for me in Step 2 above and it accepted my code and the MetaQuest 3 was working again.

View solution in original post

2 REPLIES 2

suthrngrl45014
Honored Guest

There are other people including myself having thr same issue. Others have spent hours trying to get a resolution and have been unsuccessful. I started getting those notifications about a month ago and everytime I try to resolve it doesn't tell me what to do. 

richleino
Honored Guest

OK, I solved the problem.

1.  I followed the prompt to Take Action and verified my age using a Credit Card.

2.  After my Credit Card was charged $1.00, it prompted me to click Next and look for a Code on my MetaQuest.

3.  No code appeared but I left my verification window open.

4.  In another window I visited:  https://accountscenter.meta.com/password_and_security

5.  I clicked on "Where you logged in" :  https://accountscenter.meta.com/password_and_security/login_activity

6.  I looked for Devices that were logged into my Facebook account and logged them out.

7.  I rebooted the MetaQuest 3.

8.  When I clicked on my Profile, it gave me the Code.

9.  I entered that into the Code that was waiting for me in Step 2 above and it accepted my code and the MetaQuest 3 was working again.

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