Cannot resolve "Take Action" message telling me to verify age

[richleino]

I've received the below message four times now and have responded four times.

Each time, I respond that I'm the account owner, I verify my age using a Credit Card, it charges my credit card and then it tells me to look for a code on my MetaQests.  NO CODE appears.

The Metaquest is otherwise working fine.  I'm using it to play games and am logged in but then I get this message again to Take Action or my account will be disabled.

How do I stop this "loop"?!

Here is the message I keep receiving:

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To make sure you can keep using this account, we'll need you to show you're 13 or older, or ask a parent to get you into an account meant for someone 10-12.

Be sure to take action by April 9 or this account will stop working and you'll lose access to apps and games. Learn more

Go to auth.meta.com/verify and log in to get started, or go directly there by clicking the “Get started” button.

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To make sure you can keep using this account, we'll need you to show you're 13 or older, or ask a parent to get you into an account meant for someone 10-12.

Be sure to take action by April 9 or this account will stop working and you'll lose access to apps and games. Learn more

Go to auth.meta.com/verify and log in to get started, or go directly there by clicking the “Get started” button.

[suthrngrl45014]

There are other people including myself having thr same issue. Others have spent hours trying to get a resolution and have been unsuccessful. I started getting those notifications about a month ago and everytime I try to resolve it doesn't tell me what to do. 

[richleino · Accepted solution]

OK, I solved the problem.

1.  I followed the prompt to Take Action and verified my age using a Credit Card.

2.  After my Credit Card was charged $1.00, it prompted me to click Next and look for a Code on my MetaQuest.

3.  No code appeared but I left my verification window open.

4.  In another window I visited:  https://accountscenter.meta.com/password_and_security

5.  I clicked on "Where you logged in" :  https://accountscenter.meta.com/password_and_security/login_activity

6.  I looked for Devices that were logged into my Facebook account and logged them out.

7.  I rebooted the MetaQuest 3.

8.  When I clicked on my Profile, it gave me the Code.

9.  I entered that into the Code that was waiting for me in Step 2 above and it accepted my code and the MetaQuest 3 was working again.

[Xlightslayer]

Lucky you. I never once got my 8 digit device age verification code despite having used my credit card AND leaving the verification window open. I had to factory reset it (after booting it up to get that code) as the agent suggested. Still, no code. I guess I'm just going to lose all the games I've paid for and my account. This bites! :,-(

[Xlightslayer]

Okay. I had to log out of every-single-time I've ever logged into from the beginning of time despite never having been logged into Facebook. 😛  After having done that, voilà!, the blasted 8 digit code appeared. Grrr. This experience was one of the worse, stressful ones ever all to save an expensive piece of hardware...

thank you, Richleino, for sharing that valuable information.

[TypeRob]

Luckily, this works for you guys. I tried logging off, and it just logs me back on. 

[Fyi]

Oh gosh, you make me nervous. I'll try and see if this helps.

[Fyi]

Ok, the fix worked for me, "don't stress" to anyone else in the future that has this problem!