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Cannot retrieve code to access Meta account

cnycers.2023
Honored Guest

I need help logging in to my oculus account I got logged out and when I try to log back in it ask for a code on my phone number but my phone is broken so I can't retrieve it and there's no other way to log in. Any help?

 

6 REPLIES 6

J40NYR
MVP
MVP

hi @cnycers.2023 

Sorry to hear this, best thing to do would be to contact Meta Quest support https://www.meta.com/en-gb/help/support/

Hopefully they should be able to get you in using an alternative method

hope this helps

Jonny

Quest 2, Quest 3, PCVR, Meta Wayfarer

MetaQuestSupport
Community Manager
Community Manager

Hey @cnycers.2023! We received your private message and have responded to you there. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mailingbeans222
Honored Guest

hi I'd also like help with logging into an oculus account... I changed my phone number and don't have my recovery codes, so I can't get in my main account anymore on any platform

Hey there, @mailingbeans222! We want to ensure that you have access to the main account that was being used, and we can look into this together. So that we can gather the information that was needed, please reach out to us through PM. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @mailingbeans222!

 

We're just circling around to see if you need any more assistance from us. If so, please feel free to hit us up again regarding your issue. If not, don't be afraid to reach out to us with any questions, concerns, or issues. 


We hope to see you in our PMs soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there @mailingbeans222! We have gotten your PM, and will assist you there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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