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Cannot sign into my vr headset

JenainDallas
Honored Guest

Why can't I get into my account on my oculas. Never had problem before. Now I have lost all my apps! I am very upset!!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there! We understand you're frustrated because you cannot log into your account on your headset. Not to worry, your Meta Quest Support team is here to help!

 

Are you getting any error messages? If so, can you provide a picture of them? Also, if you haven't tried any troubleshooting steps so far, please try the following:

  1. Sign out of the mobile app
  2. Turn your headset and your phone off for 5 minutes
  3. Turn your devices back on and sign back into the mobile app
  4. Make sure your headset is paired

If you try those steps and they don't work, just let us know. We'll be happy to continue working together to get this resolved.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! Did these steps work out for you? If you need additional help, we'll be here so let us know. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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