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Cannot unlock pattern or reset or remove pattern to reset.

Level 2

Cannot unlock pattern or reset it or factory reset. I have paid for games and will not wipe out the entire data because of a device issue. Please advise.


Community Manager
Community Manager

Hey, we appreciate you bringing this to our attention! It seems like your headset isn't allowing you to bypass the pattern lock or factory reset. This is the only way to remove the pattern lock from your device.


We know this can seem alarming and we'd like to help! This is going to need a more technical touch from our support team. We don't have the required tools to assist. Submit a ticket using this link. One of our specialists will be happy to help out!

So you can't remove the pattern?

Hey there! The only way to remove the pattern will be to preform a factory reset on your device. At this time, this will be the only solution to remove/reset the unlock pattern. If you have anymore questions or concerns please send us a PM. 


To contact us via PM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.​