11-04-2022 04:04 AM
I tried this on the website AND on the mobile meta quest app, in both cases it says there has been a unknown error and i cannot upload the image. I tried a different format and a different image all together and it will not work.
I noticed that since i stopped playing for the last 2 weeks, my avatar was removed. So i tried to get my avatar back, but now bump against this "unknown error".
Very frustrating.
11-07-2022 01:03 PM
We appreciate you letting us know the experience your having with your avatar! This is not what we want for our awesome community which is why we want to get you connected with us through PM's. Let's work together to get you back in the amazing world of VR! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
11-08-2022 01:06 PM
Hello! @Goosetapo just checking in to see if your having issues with your avatar/profile picture? We want to get you back in the VR world and enjoy your awesome Avatar!
03-22-2025 07:16 PM
I just realized we could do this and receive an error every time.
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