Looked at a bunch of other posts and cant solve this issue. My headset was working fine until today where i was forced to get a using a meta account. Since then all i get is a "Facebook Session Expired" error. I've uninstalled Facebook and Oculus apps and reinstalled, no change. I created a new FB account and Linked it but again when i open the Oculus Gear VR app i get that error, rebooted the device, no change, removed all FB accounts from my device (S9+) and added only the new account, no change. My old Oculus account doesn't work as i get a "No network Connection" error there. WTF is up with Meta forcing users into this crap that is rife with issues. And I cant raise a ticket because there is no support option for Gear VR. And I refuse to buy a $400 headset just on principle...My existing one worked just fine until today.
06-05-202309:20 AM - last edited on 08-22-202305:06 PM by ThyRuinedKing
Hey guys! We know having troubles logging in can really take the fun out of VR, so we'd be glad to lend a hand.
In order to best do so, we'll require some sensitive information. Please don't hesitate to reach out to our Private Messages. You can do so by clicking our name, then clicking 'Send a message'.
We'll see you on the other side!
EDIT: This is marked as a Accepted Solution so others are aware to send us a PM in order to help further. We must wait for our engineers to confirm next steps in the meantime. Thank you all for your patience!
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I haven't used my Geair for over a year now. When I installed the app and connect to my profile, during the selection of the headset, when I select Samsung Gear VR, it takes me to a browser page with a FAQ. How do I connect my Galaxy S8 ?
I feel the same pain you are Saviddl. I am getting the exact same issues as you are. I have also done all the same stuff. Uninstalled and reinstalled both, tried different email accounts etc. Meta says you dont need a facebook account, but when I try a new Meta account that is not related to facebook, or even try one that is related, when I put in my email and password, I get the "No network Connection" error. And just to prove that I do have a network connection, I put in an incorrect password, and it tell me email address or password incorrect, so it is working. So a bit WTF is going on, right now my Gear VR is a dead brick.
Yeap. Getting the same error. Took a screen shot of error to log support ticket and there is no link to Meta support to log a ticket. Terrible migration to new platform and terrible support. I guess my phone, controller and headset all go in the bin now???
HI - The problem is not my Gear VR at all, in fact it was working perfectly, the problem is that i can no longer use it because i cant login to oculus and thus the device is now unusable, that link you posted is of no help for this problem unfortunately.
Hey there SaviddL. Could you please PM us so we can assist you with your account information while keeping it private? We'd love to help you with your account.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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