09-02-2022
04:01 AM
- last edited on
06-08-2024
09:40 AM
by
The_1st_Dark_Lo
Once again having this problem still. I cant use my vr on pc anymore because of this problem please help me out.
Tried all methods usually used like reinstalling on a new drive. Updating and all of the above. I need a workaround or a fix please I need some help soon! At this point im thinking about just refunding and saving up for a Index.
Solved! Go to Solution.
09-02-2022 02:14 PM
Hello there! We recognize that you're experiencing a black screen, which we understand can be concerning and take time away from your gaming, but don't worry, we've got your back. We will do everything possible to get you back to gaming as soon as possible.
Please open a support ticket here, and one of our experts will gladly assist you with this matter.
09-02-2022 02:14 PM
Hello there! We recognize that you're experiencing a black screen, which we understand can be concerning and take time away from your gaming, but don't worry, we've got your back. We will do everything possible to get you back to gaming as soon as possible.
Please open a support ticket here, and one of our experts will gladly assist you with this matter.
06-07-2024 04:55 PM
I am having the same issue i cant log in on the quest pc app so please fix somthing.
06-08-2024 10:05 AM
Hello there @Aspect_Jax! We know not being able to enjoy VR the way you're use to can really take the fun out of the day, and we are here to help. Just so we understand you correctly, are you saying when in PCVR you are experiencing a black desktop view or are you saying you can't log in? We eagerly await your response!
06-09-2024 10:09 AM
Hey there again @Aspect_Jax! We're just following up to see if you still had any further issues with not being able to login to Oculus software. Do you still need further assistance? Looking forward to speaking with you soon. Have an amazing rest of your day!
08-10-2024 09:07 AM
@MetaQuestSupport I'm having the same issue with the black screen. When I open the app on my PC it loads a transparent window with the pointer flickering and loading.....eventually it will show a black screen, but nothing is there. I'm running Windows 11 with i7 chip NVIDIA RTX4060 32GB Ram all the bells and whistles
08-11-2024 03:31 PM
Hey there @heyy1220! It looks like you're dealing with a black screen on your PC, and we want to help you get back to enjoying your VR experience. Let's work through this together! We'll try some troubleshooting steps, and please keep us posted on how it goes!
To fix this, you need to ensure Oculus\Support\oculus-runtime\OVRServer_x64.exe is using the same graphics device as their 2D Desktop.
08-12-2024 03:37 PM
Hey there @heyy1220! We were just checking in to see if you still needed help. Let us know if you have any questions.
10-06-2024 02:15 PM
I am also having this problem what can i do to fix this? And how do i fix this
10-06-2024 02:33 PM
Hey there,
Welcome to the community forums thanks for posting 😀
Something to attempt would be to try disabling the integrated graphics in your device manager and see if that makes any difference.
Otherwise I would recommend contacting customer support directly, you can do so by clicking the link below:
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