In California, the working day hasn't even started. How do you expect them to answer when they're not even working? Basically the company was closed when the problem occured, so as it was stated, let's be patient.
I have to say, what a shower of sh1te Oculus software devs must be to allow this to happen AND to be silent on the matter. There's obviously not a single 'manger' from Oculus with the nownce or bollocks to at least put out a public-wide acknowledgement about this issue. If this can happen, imagine what else they cant be arsed with.