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Cant access Main Acc because of broken 2Fa

mrnes15
Honored Guest

Greetings everyone,

I am having trouble getting into my main account ( @MrNES ) because of 2FA.

So I basically broke my phone where I had my Google Authenticator meaning I cant access it anymore.

I would be very happy about some help.

Thanks in advance.

6 REPLIES 6

KaydenHelper124
Protege

Greetings @mrnes15 

Get in contact with Meta to see how to disable 2FA. With you had backup codes, use the backup codes to get access to your account.

MetaQuestSupport
Community Manager
Community Manager

Hey there @mrnes15! We can definitely help get that old 2FA removed from your account! As @KaydenHelper124 let you know, you can reach out on our support site or PM us here on the forums to get started with that process.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @mrnes15! We noticed that we haven't heard back from you yet! If you still need help with this, please reach out to us via the instructions that we provided before. We are more than happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Oh sorry I just forgot to look in my notifications😑.

But I would love some help because I also cant remember my backup codes.

So any advice is welcome.

Thanks in advance.

@mrnes15 No problem at all! We would love to continue helping with this matter. Since we will need to discuss sensitive information, let's go ahead and get you over to a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks for reaching out to us via PM! We will be handing this from there now! Please keep an eye on your messages for our reply, as we will be reaching out shortly!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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