06-17-2024 10:07 AM
Greetings everyone,
I am having trouble getting into my main account ( @MrNES ) because of 2FA.
So I basically broke my phone where I had my Google Authenticator meaning I cant access it anymore.
I would be very happy about some help.
Thanks in advance.
06-17-2024 12:07 PM - edited 06-17-2024 12:09 PM
Greetings @mrnes15
Get in contact with Meta to see how to disable 2FA. With you had backup codes, use the backup codes to get access to your account.
06-18-2024 08:15 AM
Hey there @mrnes15! We can definitely help get that old 2FA removed from your account! As @KaydenHelper124 let you know, you can reach out on our support site or PM us here on the forums to get started with that process.
06-19-2024 08:42 AM
Hello again, @mrnes15! We noticed that we haven't heard back from you yet! If you still need help with this, please reach out to us via the instructions that we provided before. We are more than happy to help!
06-19-2024 08:50 AM
Oh sorry I just forgot to look in my notifications😑.
But I would love some help because I also cant remember my backup codes.
So any advice is welcome.
Thanks in advance.
06-19-2024 08:57 AM
@mrnes15 No problem at all! We would love to continue helping with this matter. Since we will need to discuss sensitive information, let's go ahead and get you over to a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
06-19-2024 09:04 AM
Thanks for reaching out to us via PM! We will be handing this from there now! Please keep an eye on your messages for our reply, as we will be reaching out shortly!
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