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Cant add payment option get sorry we couldn't add your payment method ever time

Batmanshadowvr
Explorer

Just got quest 3s yesterday and tried to add payment option and keep getting same message. I have already tried resting the headset. I have tried adding payment option though the meta quest app. I have tried on the headset its self. On meta.com and on Facebook and with different web browsers and same bs. I have already tried different card. Crazy that this is a issue and looking online it seems like its been a issue for a lot of people for year. Rediculus that buy a headset and cant buy any games on it and that it looks like this has been a issue for years. I talked to someone on live chat and live chat was hard to even find last night. I talked for like a hour they didnt really do much. They said I should get a email. I got a email today saying its fixed and no problems. Yet still getting same message. Fix your stuff this is unexpectible issue and to get a message saying its fixed when its not. I only got quest 3 for a few games has most can be played on my psvr2 and after this not sure if I will get a quest 4 or 5 etc later on. My case number is #07444149 hope this doesn't take weeks to fix like some people have had. Just unbelievable.

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