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Cant buy Games and metà plus

Luca.Ricci.1992
Honored Guest

impossible to make purchases in the app and impossible to activate the 6 month trial of the meta plus not to mention the asgard bundle which didn't arrive I wonder what I paid for the 512gb version to not have benefits. has anyone solved it? this problem

7 REPLIES 7

Ashuraii
Protege

Paypal seems to be broken for Meta at the moment. So far Meta has not offered any solution. I have not even tried activating the 6 month trial or asgards, does it need a functional payment method to do so? Or what does it even say when you try? 

Hi there @Ashuraii! We noticed that you have an issue with using PayPal on your Meta account. We understand how important it is for you to be able to purchase any fun game you see in our app store, and we want to assist you all that we can to get you the VR experience you deserve!

 

So that we may look into your account and see what could be the issue, can you please PM us?

 

To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there, I have sent you a message. Hopefully you can get back to me soon. 

Hello, @MetaQuestSupport 

I have sent you a message, could you please get back to me about my issue?

Hello there, @Ashuraii! We were so glad to see you've reached out via PM and we're very eager to help get you back to enjoying the virtual world to the fullest! Get back to our private message when you get the time and we'll be glad to continue from there! We're looking forward to hearing from you further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Having the same problem.  Teyin to buy assassins creed as we speak for the quest 2 and cant..... ridiculous 

Hey @Jason.chadwick.92798! There's a lot of fun, satisfying stealth, combat, and parkour to be had as you re-live the iconic series, so we definitely don't want you missing out! We're glad to be helping you out with this in the PM you reached out with. Hope to get this figured out for you soon, so you can dive right into the content!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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