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Cant change DOB

Monkeyman3030
Honored Guest

When I press edit next to my DOB It says "You birthday cannot be changed at this time. Please try again later"

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Typically, security measures are triggered when the original date of birth is changed to avoid fraud. Find more clarity below:

We'll stay tuned for if we can assist further after review. We're happy to help update your account though if need be thru authentication. Keep us posted!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Typically, security measures are triggered when the original date of birth is changed to avoid fraud. Find more clarity below:

We'll stay tuned for if we can assist further after review. We're happy to help update your account though if need be thru authentication. Keep us posted!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Any success creating a parent managed account? We're happy to help with any challenges allow the way. Keep us posted!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

If I create a parent managed account, will it now reset all my apps?

No. You two will have your own account. Where you can share app access and experiences if interested. As well as purchase brand new for your child's account:

You two enjoy!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Is there a way for you to change my DOB for me?

This account is for myself. I don't have a child

I resolved this issue by watching a tutorial.

 

Hey there, @Monkeyman3030! We are happy to hear that you were able to get your account information udpated! Please let us know if there is anything else we can help out with.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Monkeyman3030, we wanted to check in to see whether you had any further questions or concerns. We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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