06-13-2023 03:06 PM
I was having issues with my Quest 2 that didn't allow me to play online games saying that I was not connected to the internet, but I was. So I did a factory reset. Now it wont even let me connect my phone to my Quest 2 saying it cant pair. I have deleted my data so to remove the quest from my phone, but wont let me re connect it saying it can not pair. I check my wifi restarted it many times and the wifi is fine but it still wont connect and my phone is also connected to my wifi and my wifi is connected to my quest 2 also.. Please any help would be greatly appreciated.
06-14-2023 01:35 PM
Hey there! We thank you for trying some troubleshooting steps on your own, it's good to see you're ahead of us. We hate to hear you device isn't connecting to your phone. We know how that could hinder your gameplay. Could you please try the following:
let us know if this worked for you!
06-15-2023 01:48 PM
Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!
06-15-2023 02:09 PM - edited 07-05-2023 08:50 AM
As you are facing experiencing connectivity issues with your Quest 2, here are few steps you can take to troubleshoot the problem. First, try restarting both your headset and phone. Ensure that Bluetooth is enabled on your phone and forget the Quest 2 device in your Bluetooth settings.
If the problem persists, reset your phone's network settings and reinstall the Oculus app. If none of these steps work, contacting Oculus Support is recommended. It's important to double-check that your Wi-Fi network is working properly for online gaming. Still if you need any help, you can read at Basket Random Unblocked. I found it very helpful in this concern.
06-15-2023 09:04 PM
Hey thanks for reaching out I have already fixed the problem but thank you so much for checking!
06-16-2023 11:59 AM
Hey @FastTurtle50, thanks for letting us know! We're happy to hear you were able to get your headset paired and working. If you ever need help in the future, you can always find us here on the Forums!