Cant connect

[ThievishNut]

Hi I hope you can help I have done everything on the app but my headset still keeps asking me to put in the code and I can't figure out what has happened 

[MetaQuestSupport]

Pairing code issue is not fun and we know this is taking time away from your game time and want to make sure we can get you back on track. Please let us know if you happen to switch to your any secondary account? If not, we highly recommend uninstalling and installing the app on your phone. Then please make sure to check your cloud backup with the following steps: 

1. Go to secure.oculus.com/my/cloud-backup/ on a computer.
2. Use the search field to filter for any specific application, or scroll through the table to view which of your applications have Cloud Backup enabled.

Finally, proceeding into a Factory Reset this will help you start clean as the pairing code should be connecting with your headset automatically.

To perform a factory reset using the headset:

1. Turn off your headset.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please let us know if this changed anything! 

[MetaQuestSupport]

Knock-knock! Just swinging by to see if you're still in need of any assistance? We want to make sure we can get you back on track!