11-21-2022 05:29 PM
11-22-2022 04:22 PM
Heya Cltslim! We see how this is preventing you from enjoying the VR world. We'll like to do everything we can to get you back into VR.
Can you tell us if you are still having this problem?
Can you also tell us if you see anything when you power on your device?
We look forward to getting your update and figuring all of this out.
11-23-2022 04:33 PM
Hey again. We are just following up with you to see if you are able to answer the questions we asked yesterday. Can't wait to hear from you to see if you were able to get back in the VR world!
03-03-2023 10:30 AM
I am having a problem I have never had before! I setup my Meta account today (03-03-2023) and
logged off to update my video drivers as recommended by the installation and setup process. Once
my computer rebooted and I could launch the Oculus program I input my log in information and got
an immediate red box stating that I input the Wrong email and/or password!
I DID NOT change my login ID or password information so there is NO reason for this message! I use
the same information for my new Meta account until I can get it fully setup and running. I still have to
setup my headset with the Meta account process but without being able to access Oculus I am flat
out denied access and this has be very upset! I have had this VR program and head set since 2019!
How do I fix this problem? I know and verified the information I input to log in is the exact same as it
was before the Meta account. This has to be fixed ASAP!
03-03-2023 10:33 AM
Hey there, @LeonDWHam! Login issues like this are never fun to deal with, and we'd be more than happy to help out! Please reach out to us through a PM and we'll do everything we can to get you back into your account. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you!
03-04-2023 10:39 AM
Hey there, @LeonDWHam! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!