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Cant hear my game when I record

Synister
Honored Guest

So like 99% of the time when I hit record I can't hear my game when I'm recording and just today it started making it where I also can't hear my friends in an oculus call when I'm recording

When I end the recording my game audio will come back but my call audio won't

Anyone know how to fix this?

3 ACCEPTED SOLUTIONS

Accepted Solutions

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

Hey guys! I've seen a couple other people on the forums mention this issue, and I would be more than happy to reach out to the engineering teams so this can be looked into. Can you share some info with me so I can pass it on to them?

  • Current software build of your headset: (This should be either version v65 or v66.)
  • Are you part of the PTC build?
  • Can you share a video of the audio not working?
  • How long has this issue been happening?
  • Have you tried any troubleshooting to help with this issue?

Share this info whenever you can!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

View solution in original post

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

Hey guys! I wanted to let you know that I heard back from our engineering teams, and they told me that a team has been put together to investigate this issue. They are also asking for your assistance by submitting bug reports about this issue. When you create the reports, be sure to add as much detail as you can and any videos or audio recordings that can help. 

As soon as I hear back from them with any updates, I'll let you all know what they've said as soon as possible!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

View solution in original post

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

THIS IS NOT A SOLUTION - MARKING FOR VISABILITY

Hey guys! I wanted to let you know that the teams are still looking into this issue, but they also need your help. If you keep providing bug reports about this issue and give as much detail as you can, it will help them a lot with finding a solution. Hope this info helps!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

View solution in original post

10 REPLIES 10

unformedhazard
Honored Guest

Couple days now this problem has been going on where I try to record something on my metaquest all All my in-game audio goes completely blank and then I can't talk in game

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

Hey guys! I've seen a couple other people on the forums mention this issue, and I would be more than happy to reach out to the engineering teams so this can be looked into. Can you share some info with me so I can pass it on to them?

  • Current software build of your headset: (This should be either version v65 or v66.)
  • Are you part of the PTC build?
  • Can you share a video of the audio not working?
  • How long has this issue been happening?
  • Have you tried any troubleshooting to help with this issue?

Share this info whenever you can!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

gallon422
Honored Guest

After upgrading to the latest system, there was a very big problem, when recording video inside the quest VR headset, all the games and apps did not have sound,Do you know why this is happening?How to solve this problem???

There's been a big issue with the quest 2 system recently , when i was recording video inside the quest VR headset, all the games and apps did not have sound,Do you know why this is happening?How to solve this problem???Please help me to sovle this problem.and fix this issue as soon as possible,Meta horizon,pistol whip,green hell,Arizona sunshine2,brink traveler and others apps,Many games and apps have no sound when the recording screen is turned on,i can't play this game and use these apps,Nothing like this has ever happened before

Hey, @gallon422! I've seen other users on the forums mention this issue, and I want to bring this up to the engineers so this can be looked into. They'll also need some information that can help them with this. I had mentioned it in the marked solution comment that I had made: 

Please share this info whenever you can!

  • Current software build of your headset: (This should be either version v65 or v66.)
  • Are you part of the PTC build?
  • Can you share a video of the audio not working?
  • How long has this issue been happening?
  • Have you tried any troubleshooting to help with this issue?

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

Hey guys! I wanted to let you know that I heard back from our engineering teams, and they told me that a team has been put together to investigate this issue. They are also asking for your assistance by submitting bug reports about this issue. When you create the reports, be sure to add as much detail as you can and any videos or audio recordings that can help. 

As soon as I hear back from them with any updates, I'll let you all know what they've said as soon as possible!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

Lafyro
Honored Guest

I know this issue was originally from a year ago, but I’m having the same problem. I was playing Contractors showdown on oculus quest 2 hit the record video button with audio on and it recorded everything but the other players voices in game. I don’t have my occulas connected to anything like a computer that could potentially cause this. I’m looking for a fix.

The_1st_Dark_Lord_Morgoth
Meta Quest Support
Meta Quest Support

Hey guys! I wanted to give a quick update. It looks like the engineering teams are still looking into this issue. If you can provide any information that's being asked from the marked solution comment, I can pass that info on to the engineering teams, and it can help them look into this issue further. Thanks again!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

Spikeylemon
Honored Guest

So ive studied the issue, after doing all the recommendations and steps, ive learned the following, audio wont record inside of the gamw application, but will record the sound of me navigating the meta menu (im on standalone) and i went to youtube vr and it recorded audio fine, same with going to a website. its just in the application it doesnt work. i would appreciate it if you have any more suggestions 

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