Hey @Cleverdave2k. Welcome to the Meta Quest Family! We know how those pairing issues can be troubling, but luckily you came to the right place to get help with this. We would like for you to try uninstalling and reinstalling the Meta mobile app. After that, can you please follow these steps to reboot your headset?
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
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Hi again! We just wanted to drop by and see if the troubleshooting provided was able to assist with your issue. Please let us know if you still need any help! We're always here to lend a hand.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
