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Cant log In

Sourivong0
Level 2

Hi we cant log in. Is there a way to reset the whole oculus?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @Sourivong0! We know it can be discouraging to not have access to your profile, so we'd love to address your concern!

 

The simplest way to reset your headset to factory setting is as follows:

 

  • Turn off the headset. 
  • Hold the power and volume down (-) button on your headset down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight Factory reset and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.

 

In regards to your in-game data; We do have an Oculus Cloud which developers can choose to opt-in and out of anytime. The developers can also choose exactly what they would like to be uploaded to the Cloud.

 

To find which of your downloaded apps are supported by Cloud Backup, as well as the last backup time and backup size:
 

  1. Go to Oculus.com on a computer.
  2. Click your profile picture in the top right.
    • If you don’t see your profile picture, you can either make the window larger, or click the character icon in the top right to sign in.
  3. Click Devices.
  4. From the left menu, click Cloud Backup.
  5. Use the search field to filter for any specific application, or scroll through the table to view which of your applications have Cloud Backup enabled.

 

Let us know how that works out for you!