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Cant log in to my headset

ihateminigamekids
Honored Guest

When I got on oculus quest 2 today. I got a screen telling me to go to website and enter code at bottom to gog back in. Problem is code is at bottom of screen and not able to see enough of code to even guess at code. Won't allow me to move screen up or down. How do I fix this so I can log back in to headset

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Thanks for reaching out to us, @ihateminigamekids! We'd like to start by thanking you for being a loyal Meta Quest user! You're highly valued and appreciated! Absolutely no user should have to continue dealing with an error message preventing them from accessing their games and apps, so we'd like to look into this situation for you! In order for us to do so, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.​
 

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us.

 

Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your account. Your time is greatly appreciated and we can't wait to hear back from you!​​​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Knock, knock, @ihateminigamekids! We're here to follow up and ensure that you were able to send us a private message and that you're in contact with a support specialist. We're eager to get you back playing your games and apps, so the quicker you message us, the sooner we'll be able to help you do so! We appreciate all of your time and wish you a wonderful day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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