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Cant login because of MFA

asdasdasd.674315
Honored Guest

Hello all,

My Meta account is connected to a auth app on my old phone, so i cant use my Oculus anymore. There is no customer support for meta available (searching for it the last few days). How can i get in contact with someone who is able to remove the old MFA from my account. This is very frustrating!

I had to create a new account to be able to post this. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there @asdasdasd.674315! We got your PM! We will be reaching out as soon as possible!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

r.257009
Honored Guest

A hacker logged in to my Meta account and added a MFA profile that I do not have access to.

If I try to reset my password I get an email sent to me to reset the password since I still have email access. But then I am asked to enter my MFA. I have no way to get through the MFA screen since I have not setup the MFA. Please help me.

Hi @r.257009, we understand it is a concerning issue when online privacy is breached and we at Meta prioritize our customer's privacy and security. Therefore we request you to PM us as we would require some additional information to investigate this sensitive case.
 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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