So I've had a quest2 for a couple years now. I didn't see there was a age verification before march and it locked me out. It says in the headset i have to june 22nd to update but I did. I updated my info and it says my account is good to go. But it kept giving me an error message in the Quest headset. So I've factory reset it hoping it would let me in but now it refuses to even pair. keeps giving me an error saying unable to pair. I have everything needed to pair. bluetooth is on. connected to the internet. when i go to the menu where you factory reset I check device status or data section says state locked. Any ideas?
04-11-202403:45 AM - last edited on 04-11-202410:01 AM by BlueberrieSmoothie
Howdy! We understand that you are having issues with pairing your Headset, let's help and get you back into the VR world! Please do make sure you have tried the following steps:
Make sure that your phone and headset are on the same Wi-Fi network.
If you have a dual band network, these devices must be on the same frequency.
Check your phone’s app store and make sure the Meta Quest app is up to date.
If your headset is being used by multiple people, you may need to log out and back into the Meta Quest app.
Uninstall and reinstall the Oculus app
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for reaching out to us and bringing this to our attention. We understand that not being able to pair headsets can really disrupt an amazing VR experience. We'll carry on this topic in your open PM so we can continue to look into it for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Dillpickle135! We want to make sure that you're able to fully enjoy your VR experience. Let's work together to see what can be done! To start, we have some questions for you:
When did this issue begin? Did you make any changes to your device beforehand?
Were you ever able to use the headset normally?
Do you get any specific error messages?
Which troubleshooting steps have you tried so far? Please list them all, as we don't want to have you repeat things unnecessarily.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again. @Dillpickle135! We noticed that we haven't heard back from you. If you still need help with this, please let us know the answers to our questions. We're more than happy to continue looking into the matter together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I cany reply to the email so I will explain everything here ive tried every troubleshooting thing and it still doesn't work I cant connect it to my headset and it just won't connect it jus1t poops up an error on my phone idk what to do
If you don't list the steps that you have tried, we are likely going to ask you to repeat steps, as we don't know what "every troubleshooting thing" is. You also mentioned that you're not able to reply to an email. Did you contact our support team by chance? If so, can you provide us with a ticket number so we can review everything that was discussed there?
Lastly, what happens when you try to reply to the email? Depending on how things go, it may be important to have the ability to respond to an email.
We look forward to hearing back from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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