Showing results for 
Search instead for 
Did you mean: 

Cant pair headset to childs account

Honored Guest

Hi all, as my son is 12 I needed to set up my own meta account to supervise his. This went fine. The issue now is when he goes to pair his headset to his account, it will not work, he puts in the code and then he gets an error to say the pairing didn't work. The strange thing is that it will pair with my account straight away. What are we doing wrong? All his games are under his account so he can't use mine. We logged out of accounts, factory reset etc, still won't work. 



Community Manager
Community Manager

Hey there! We're glad to hear that you were able to set up Parental Supervision for your son! We'd like to learn a bit more about what could be going on, to help you better! Are you trying to add your son's account to the headset after initially pairing it to yours? We recommend our public article on Adding additional accounts if so! We'd also like to see what kind of code your son is receiving within the headset, to make sure it's the right kind for this process!


If you're trying to add your son to the headset as the only/Primary account on the headset, however, please send us a PM so that we can look into this further! Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hello again! We wanted to check back in with you, to make sure your son's account receives the best assistance! Please send us a PM, or let us know if there's anything else we can help with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?