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Cant pair headset to childs account

Livglen
Honored Guest

Hi all, as my son is 12 I needed to set up my own meta account to supervise his. This went fine. The issue now is when he goes to pair his headset to his account, it will not work, he puts in the code and then he gets an error to say the pairing didn't work. The strange thing is that it will pair with my account straight away. What are we doing wrong? All his games are under his account so he can't use mine. We logged out of accounts, factory reset etc, still won't work. 

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We're glad to hear that you were able to set up Parental Supervision for your son! We'd like to learn a bit more about what could be going on, to help you better! Are you trying to add your son's account to the headset after initially pairing it to yours? We recommend our public article on Adding additional accounts if so! We'd also like to see what kind of code your son is receiving within the headset, to make sure it's the right kind for this process!

 

If you're trying to add your son to the headset as the only/Primary account on the headset, however, please send us a PM so that we can look into this further! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again! We wanted to check back in with you, to make sure your son's account receives the best assistance! Please send us a PM, or let us know if there's anything else we can help with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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