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Cant play games

keoghn1
Level 2

Hi I need help I can't even load my games up on my quest 2 I click the game ( any game) and it starts to load then goes straight back to the lobby ??? Any ideas what I can do I've done a hard reboot and nothing  i don't want to have to reset it as I've brought a few games anyone else had this problem and solved it ???? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, thanks for letting us know about this. Since we'd recommend a factory reset for this issue, we'd like to let you know your games are tied to your account and will be available to re-download after a factory reset. 

 

1. Ensure your cloud backup setting is enabled

2. Turn off your headset.
3. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
4. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
5. Use the volume buttons on your headset to highlight Yes and press the power button.

 

If you're still having trouble with this afterward, please submit a support ticket here and we'll be glad to look into this with you.

annasile.164501
Level 2

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