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Cant play online games how do i fix it?

Honored Guest

When I try to join calls or play online games it just loads forever, and i think it was from something i clicked that said something about “disable” so if you know what this is please help me fix it.


Community Manager
Community Manager

Hello @Snoopyiscool! We love playing online with our friends and we would love to get you back to enjoying that as well. Lets try a few basic troubleshooting steps to see if that gets you back online.


  • If the issue is only happening with a specific app, lets uninstall and reinstall the app
  • Power cycle your device: When the device is on, hold the power button for 60 seconds or until the device powers back on
  • Check for any updates on your device

After you've tried these if the issue continues lets have you try a factory reset.

  • Complete a Factory reset on your device. Before completing the factory reset, we recommend turning on our Cloud Backup feature to save any game data from being erased from your device during the factory reset!

Please get back to us after you have tried the following. We look forward to your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey again! We just wanted to circle back around to see if you needed any further assistance. If so, please feel free to reach out to us at any time.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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