My brother disconnected my controller from my oculus to use on his. I went to go and reconnect but i was not able to click on headset settings, my brother cannot aswell. I think I disconnected it by pressing the menu button and y bit i dont know. Please help havent been able to play for about a week
Hey there, @Kaydenmartin123. Thanks for the heads-up about your controllers not being able to connect. We know that not being able to venture into the wonderful world of VR can be a bit inconvenient, especially when you want to play your favorite game. Not to worry; we are happy to help. So we can get more insight into your issue, can you tell us the following?
Are you getting any error messages when trying to reconnect?
Are you attempting to connect to the Meta Mobile app or the Meta Desktop app?
What troubleshooting have you done so we don't repeat anything?
If you have any questions, please let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Sorry for late reply, i used the mobile app to try and connect but the headset settings will not let me click on it when im on the device settings ive tried everything.
Thanks for reaching back out to let us know you tried to re-pair with the mobile app.
Regarding the headset settings, when you're trying to access them is it from the admin account of the headset? Please keep in mind the headset must be paired with the app before being able to do so.
Along with those, could you please try the following:
Remove the battery for roughly 20 minutes then, with your brothers headset powered off entirely, attempt to pair it with your headset,
Thanks for getting back to let us know. Correct, we would be referring to the battery within the controllers if you're using Rift/S/Quest/2 controllers.
If you're using Quest Pro controllers, there will not be a way to remove the battery.
Along with this, could you and your brother try to uninstall and reinstall the mobile app from your phones in order to attempt a fresh pairing of each headset?
We'll be awaiting your update!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Kaydenmartin123. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I am using quest 2 controllers. I deleted and reinstalled the mobile app on both our phones and it still wont connect. The right controller automatically connects because he didnt connect that to his headset.
Thanks for getting back to us, @Kaydenmartin123. If you haven't yet, try removing the batteries for at least 15 minutes, then replacing them with new ones. Let us know how it turns out. We'll be looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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