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Cant refund a game

Betrayed.by.shepherd
Honored Guest

So on the 9th of June I gifted a game to my friend he was unable to accept it so I wanted to request refund and it came up saying I have to wait 14 days and I still don't have the option to refund. Please can someone help

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi @Betrayed.by.shepherd! Thanks so much for bringing your experience to the community. We know how important it is to make sure we're able to use our purchases, and we'd be glad to lend a hand!

 

Since we will need to securely gather your account information, we ask that you reach out to us via PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Betrayed.by.shepherd! Thanks so much for bringing your experience to the community. We know how important it is to make sure we're able to use our purchases, and we'd be glad to lend a hand!

 

Since we will need to securely gather your account information, we ask that you reach out to us via PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Betrayed.by.shepherd! We're just following up to make sure you got our last message. We'll be here whenever you're ready! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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