08-10-202410:29 AM - last edited on 08-11-202409:59 AM by NolaBaby
Hi, im back with another problem. On meta horizon app i cannot see images my friends send me and i cant send them too. When they send me an image it says "unsupported attachment" in a bubble. And yes, i tried to reinstall meta horizon.
Hey there, @Krokodyl016! Thanks for sharing your experience with the community. We certainly understand the importance of being able to reliably share with friends and family, and we're eager to lend a hand! Below we've listed a few questions to help us gather the best next steps:
Have you already confirmed your mobile app, phone's OS, and headset are all up-to-date?
Are your headset and phone connected to the same network and the same frequency?
What phone are you using with the Meta mobile app?
Is your phone's Bluetooth is turned on?
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Hi there @Krokodyl016, would you mind just sending us a quick private message there? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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