Cant update to v67

[User5]

The quest 3 I originally bought had a fan noise issue, I contacted support and they wanted me to return it so I did, The replacement they sent was on OS version 60.0.0 and I cannot update it to v67.

I have tried..

• power cycling
• factory reset (many times)
• Using the browser update tool
• going to PTC and installing v68
• Leave the battery fully run out
• Various combinations of the above

No matter what I try the issue is the same, I am stuck on 60.0.0, and if I try to update the next time the quest turns on it goes into a boot loop for about 6 or 7 cycles, then boots normally.

I also contacted support about this, a week ago they told me to use the update tool and I havent heard from the since or gotten any replies.

What can I do?

[MetaQuestSupport]

Hey @User5 

Thanks for Reaching out! To further investigate this issue for you, could you please reach out to us in the DMs? This would allow us to look into your Ticket with support and assist you better! To do this, select our name to get to our profile page. Next, click "send a message" and you will be able to privately message us, just make sure you're signed in first!

Talk soon!

[User5]

I cannot reply to your DM as it says "You have reached the limit for number of private messages that you can send for now. Please try again later. "

[User5]

It also says there is invalid html in the DM when I try to send it

[MetaQuestSupport]

We really, appreciate you letting us know, @User5! In that case, we've gone ahead and sent you another PM and we ask that you try responding to it. Please try logging into the Meta Community forums using a completely different browser and if you still have issues, go ahead and use a different device as well. Get back to us there when you get a chance!