08-25-202411:05 AM - last edited on 08-25-202411:12 AM by OMOTO
My son has a Quest 3. He is 11. I live in Norway.
Meta has disabled his account and wants me to verify his age (10-12 or 13+). I want to verify him as 11.
I have my own account and want to use "Parental supervision", but i cant verify my age on my account. The problem starts when i add my Visa or Mastercard. The card gets rejected.
I have been in contact with META-support for 3-4 weeks now. A new "person" is looking into the problem every time. Nothing has happend.
META blames my bank. I have been in contact with my bank, and they say that problem is that my norwegian VISA (or mastercard) has 3-d secure (NETS) and META dont support that.
Is there any other way to confirm my age on my account?
We understand that you are having issues with your son's account and you want to verify it. We will help you to look into this issue, therefore send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, we understand that you have been trying to get your son's account issues resolved and we're disappointed that you have not been able to get a solution for the same. To allow us to look further into this, we could request you to PM us as it may require some personal information. To PM us, follow the process:
Please select our name to get to our profile page, or click here.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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