I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them
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Hey, how's it going. So, I did what you said and uninstalled and reinstalled the app but my files are still not syncing. I even turned off and on cloud syncing a few times. All I got was the update but not my videos.
Okay, but when you open the app(phone app) för you see the folder where the files är supposed to be? This issue adressed is that the folder is not in the app due to and old app version.
If the folder is there, but media isn't synced then you might want to try just turning the headset on for a while since i've noticed that especially videos can take quite some time so actually sync
Hey there! We see you're trying to view your videos that have been synced from your headset to your phone. We recommend that you look for your videos in the place that your phone keeps downloads/files. This is usually where they can be found. We hope this helps, but let us know if you need further assistance. 😊
Hey Judith-! Getting to sync media to your mobile app to view in your headset is a great feature and we wouldn't want you go without this useful feature! We have some troubleshooting steps we'd like for you to try! Below will be bulleted the steps we recommend:
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