Carger port burn

[Hetinsam]

I put the Oculus to charge and out of nowhere the charging station burned out. I tried to make a claim with the insurance and they told me that it was still covered by the manufacturer and that I have to contact you guys.... how do I do that? I need help to file a claim 🤷🏻‍:male_sign:👍🏻

[MetaQuestSupport]

Hi there,

Thank you for getting in touch with Meta Quest Support!

Before we get started, can you please confirm the following details:

• Your username/alias on your Meta Quest account
• Your full name on your Meta Quest account
• The email address on your Meta Quest account

Once these details are provided, we can certainly look into the options we have available!

[Hetinsam]

The thing is that I also have an Ocuclus, but the one that was damaged was my son's, an Ocuclus Quest 3s. My son is 9 years old, so I'm helping him with the claim. The thing is, we both have Meta accounts. Does you guys need my account or my son's?

[MetaQuestSupport]

Thank you for letting us know,

If you can please provide the full name and your email address for your own account, we'll be happy to pass your case over to our team for assistance.

[Hetinsam]

My name is Hector Olivo Velez and I created an account with my Facebook account... xllsentinelllx@hotmail.com 

[MetaQuestSupport]

Thank you for confirming!

We've passed this on to our specialist team with the reference 08183732, and one of our colleagues will be in touch with you over email, so make sure to keep an eye on your junk/spam folders in case these are filtered.

We hope you get sorted with this, if you have any further queries, feel free to get in touch again!

[oculusness]

@MetaQuestSupport  shouldn't you be asking for these details to be given to you privately?