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Casting is choppy and grainy

rugratmike
Honored Guest

Why would my MedQuest 3 be choppy and grainy when I cast on my phone or TV? Or keeps freezing too.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there, @rugratmike! We know running into issues casting can really take the fun out of VR, so we'd be glad to lend a hand with that! We do have a few things you can try to improve the quality of the casting, as well as some key points to keep in mind! Firstly, TVs with built-in Chromecast or other smart functionality may be supported, but compatibility cannot be guaranteed with all models. You may experience issues when casting and recording simultaneously, and exiting or minimizing the Meta Quest mobile app may interrupt casting. We'd love to get this working seamlessly for you, so please try out the following for us when you get a chance:

 

  • Lower the graphics settings in the app, if possible.
  • Try to limit any interference between your Casting device, your router and the Quest Headset.
  • If your router supports it, try connecting to the internet via 5Ghz connection, rather than 2.4Ghz

 

Take all the time you need with that, and get back to us when you can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, just checking in on you to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello I’m not home for an another week. I will check again when I get back home. Thank you 

No problem, take your time. We'll be here ready to assist you when you come back!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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