cancel
Showing results for 
Search instead for 
Did you mean: 

Casting issue on quest 3

Ricemcfc
Honored Guest

I was recording some of my game play and also recording me watching a football match through the meta app. When I looked back at the recorded footage the video had recorded higher than I was looking. For example I was watching the football match but what was casting was pointing above the match and at the wall and ceiling behind. 

is there a way of recalibrating so that when recording through the meta app it is showing the centre?

I appreciate that you are going from a wide field of vision and what is shown through the app on your phone will only be a part of it and not the full field of view, but still it should focus on the centre and not the top. 

any help much appreciated. 

thank you

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

We appreciate you informing us about the problem you are facing. Our goal is to ensure that you have the best VR experience possible. We recommend performing a factory reset on your headset to troubleshoot the problem. Make sure to enable cloud backup to safeguard your app progress. If the issue persists after the reset, please send us a private message for further investigation. Click on our name to access our profile page and then select "Send a Message" to reach out to us privately. Remember to log in to the community before sending the message. Let us know if the factory reset worked for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @Ricemcfc! We're checking in to make sure you were able to get that recording issue fixed, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out with a PM! We're happy to lend a hand!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?