Casting to phone does not show the full view

[kethus]

When I cast my Meta Quest 3 to my phone with screen ratio 21:9, I see pretty much nothing of what the person is looking at and I constantly tell them to look down. Then I noticed that even when I record the screen or when I take a screenshot, what I see doesn't align with what's recorded. In the video below I trace the edges of my field of view with my finger. As you can see, there is a large portion of the video that I don't see through my headset and a large portion that I see, but it's not being recorded. Combine that with cropping the video to fit a wide-screen phone and what the person looks at is often beneath what's visible.

[Dom_Lydz]

I am also getting this problem. Whether I cast on a PC or Phone, I can't see the bottom of what the player is looking at. It's rally frustrating.

[MetaQuestSupport]

Hey there, @kethus, and @Dom_Lydz. Thanks for bringing your casting experiences to our attention. We definitely want you all to be able to enjoy what is being seen by those playing with the headset, so we'd love to take a further look into things! 

To help us get started, we would like to confirm the following: 

• Does this only happen in one of several games while casting?
• Have you been able to enjoy watching on a full screen prior?
• Have you been able to adjust your device's display settings?
• Ensure your device, mobile phone and PC are fully up-to-date.
• Headset type? (Quest 3, Quest 2, Quest Pro, ect.) 

Once we're able to gather these details, we'll continue looking into this concern further.

[Dom_Lydz]

This has happened with 4 games so far, Beat Saber, A Golf game, and two other games (can't remember the names now).

We have had this issue since we purchased the Quest 3 about 3 weeks ago so have never had full viewing. The headset has been reset twice for other issues we have had too so a reset will not resolve it.

Are you referring to the device display settings as in if its square or landscape etc?

Both PC and Mobile phones have been fully up to date with all software and drivers when testing.

The headset is the quest 3.

Thanks.

[mstrwil]

I also have this issue. I try to record/stream my DCS (Digital Combat Simulator), but my recordings see more of the upper cockpit rather than what I'm looking at. I came here to find a fix but there isn't one listed as of 20 March. I am using a Quest 2. I guess the search for a fix will continue.

[kethus]

Hello @MetaQuestSupport, here are my answers to your questions:

• This happens with any application, including the home environment.
• Assuming this means "Is this a recent issue," no, it was always like this. I've had this headset for about a month.
• Not applicable, neither the headset, nor the android app, nor the casting website have settings that can change the casting area.
• The device and the android app are up to date. The website doesn't need to be updated due to its nature.
• My headset is Meta Quest 3.

I've attached more screenshots where I look at a full rainbow in a way that I can see the entirety of it through my left eye.

• The first screenshot is taken from a third party application that allegedly captures the entire view of the lens.
• The second screenshot is from when I take a quick screenshot from the device by holding the Meta button and pulling the trigger. It's identical to the image when casting via https://www.oculus.com/casting
• The third screenshot is from my mobile device when casting via the android app.

whole lensheadset screenshotmobile screenshot

[MetaQuestSupport]

Hey @kethus! Thank you for providing us with all of that information including the screenshots, we greatly appreciate it. We have a link to help with troubleshooting with casting your device here: try these tips

1. Turn off your headset.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

We appreciate your time and patience as we work through this with you!

[kethus]

Hello @MetaQuestSupport, the link you provided is not applicable to the problem and, given that I've always had this issue since buying the headset, doing a Factory Reset seems highly unlikely to fix it.

Since this time the solution you offered might actually make the situation worse, because it will erase all my data from the device without helping, I'd like to request for a human to look into this, instead of an AI assistant.

[Jorj]

Same issue here with a Quest 3 that I jst purchased. When recording video I need to tilt my head down and look as high as I can with my eyes in order to capture what I would normally be looking at. I basically have to rest my chin on my chest.

[AliceinVRworld]

Hello everyone! I appreciate you reaching out regarding the experience you're having. In the meantime we suggest submitting a bug report! For additional information please provide me with the following: 

• Device you have? 
• PCT? Software version?
• Troubleshooting you have done so far? 

I want to make sure I can collect as much information needed!