Casting view : We do not see bottom of screen

[daa.vr.004]

Hello everyone,

I've encountered an issue while casting my Meta Quest 3 to my PC. When I view the cast on my PC screen, the bottom part of the display is cut off, almost as if the view is misaligned or improperly framed. Has anyone else experienced this problem, and if so, do you have any solutions or suggestions on how to fix it?

Thanks!

[MetaQuestSupport]

Hi there, @daa.vr.004!

We know running into issues casting can really take the fun out of VR, so we'd be more than happy to lend a hand with this! Could you please try out the following for us when you get a chance:

• Please ensure both devices are on the exact same network. (ex. If the router has a 5GHZ and 2GHZ channel, all the devices must be on the same channel)
• Try Casting to your TV and/or Casting to Phone. This will help us narrow the cause down, and make sure it is not a casting issue all around.

Please let us know how this goes for you, so we are able to assist you further!

Have a great day!

[Das.Bearski]

That's how the Quest 3 natively streams the video. Will need to make sure you look slightly down when video capturing.

[MetaQuestSupport]

Hey there, @daa.vr.004! Thank you for bringing this to our attention! We see that you are having issues with casting from your Meta Quest 3 to your PC. We would like to provide you with some steps on how to cast from your headset to your PC. Please check out the following: 

Cast to a Computer

1. On your computer, go to oculus.com/casting with Google Chrome or Microsoft Edge and log in to your Meta account.
2. Put your headset on and press  or    on your controller to open the universal menu.
3. Go to Camera
4. Select Computer 

• If you do not see your computer listed, make sure that your headset and computer are on the same Wi-Fi network.

        6. Select Done

We hope that you found this helpful, now if you are still having issues, please do not hesitate on reaching back out to us for further assistance! 

[MetaQuestSupport]

Hi,

We're just checking to see if you still need help.

Please contact us again if the problem persists, looking forward to hearing from you.