For about a week, everytime I record the audio of other people talking is not in my recording. You can only hear me and the in game audio on the recording. While playing, you can hear them just fine. I am a content creator and this is killing me. My mic is switched on every time. I do not use any third party recording software, just what is built into the Oculus 2. I have tried a hard reboot as well as a factory reset and neither worked. I have heard from other content creators they are having the same issue. It doesn't matter what game I am playing, but my go to's are; Population One, Vegas Infinite and Walkabout Mini Golf. I do not have any app labs games. I have two Oculus 2's, one 64gb and one 256gb and issue is on both. I tried hard reboot and factory reset on both, still no go. I have opened email with support, multiple chats with support and finally a phone call with support (#06373554).
I have tried everything I know of. Oculus email hasn't gotten back to me after I told them I tried all the steps and it has been about 3 days. Oculus chat said I need to buy a new refurbished headset (because I was out of warranty) and after explaining multiple times I have 2 already and other content creators are also have issue I was mysteriously disconnected and not chat log or ticket # was sent to me. The last phone call I got the wonderful lady said she will send it up to next level but that was 2 days ago. I am desperate as I haven't posted new content because of this!! Help please!
Hi there, @RebelLatour! Making sure you're able to enjoy your VR experience to the fullest is definitely a top priority for us, and we absolutely understand the importance of having functioning audio recordings when creating content! We certainly want to get you the help you need, and take a look into that case to see what might be happening there. So we can do so, please shoot us a PM! Simply select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us. Please keep in mind, you must be signed into the community first to send us a private message. We look forward to hearing from you, and getting you back in the action!
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11-30-202303:22 PM - last edited on 11-30-202303:23 PM by ThyRuinedKing
Howdy, howdy @RebelLatour! We're checking in to make sure you were able to get that audio recording issue fixed, or if you've run into any further trouble with that at all. We certainly don't want you to have to deal with that for long, and would like to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out with a PM, as we'd love to help!
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Hey there, @J.goosey! We see see you reached out in PMs, and we're happy to continue there with you to get to the bottom of that audio recording issue. Please get back to us when your schedule allows, as we'd love to work further with you on this. Talk soon!
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Before we look into alternative options for your headset, can you confirm if you've attempted some of the following troubleshooting options:
- Hard reboot the headset. 1. Turn off your headset completely. 2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset. 3. Use the volume buttons on your headset to highlight Boot Device and press the power button. 4. Use the volume buttons on your headset to highlight Yes and press the power button.
- Test with multiple games/apps. - Check app settings. - Reset Microphone (Settings > System > Sound > Toggle Microphone)
Please let us know if any of those help and we can proceed looking into further options. Thanks!
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Hi again, @Zero-Sleep, thank you for getting back to us.
Are you attempting to record people in the same party chat as you, or just other online players?
If you haven't already, we highly suggest making sure your headset is completely up-to-date. To manually check for software updates, follow these steps:
Press the Meta/Oculus button on your right Touch controller to pull up your universal menu.
Hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel.
Select Settings in the top right-hand corner.
Select System, then select Software update from the left menu.
From here, you can check your current software version. If a new version is available, a button to download the update will appear.
We also recommend using the Report a Problem feature from your device to alert our team about this issue.
We hope this was helpful. If the issue persists, please do not hesitate to reach back out. We're always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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