Thanks for getting back to us and letting us know! Several factors determine the currency in which a Meta members transaction will be processed and completed. The most important factor is the member's location, which is determined by the headset or web browser through IP address. Depending on the bank and the location, there may be foreign transaction fees as well. We would like to note:
Use of VPN's can result in errors or other issues when making purchases
AMEX cards will always be charged in USD
Customers in markets with local currency, who use AMEX as a primary card, will only see the prices in the store in USD ($).
Below is the payment methods that will be charged based on the IP address of the device.
Currency Location USD ($) United States, New Zealand, Iceland, Sweden, Poland, Finland, Norway, Switzerland,
Rest of the World CAD (C$) Canada EUR (€) All Euro-using countries* GBP (£) United Kingdom AUD (A$) Australia JPY (¥) Japan KRW (₩) South Korea
If members would like to learn more about foreign transaction fees, and possible market fluctuations, they will need to contact their financial institution.
* EU countries that do not use the euro/use alternate currency: Bulgaria, Croatia, Czech Republic, Denmark, Hungary, Poland, Romania, and Sweden.
EU countries that do not use the euro will default to USD as currency in Meta Store.
We hope this helps. Please, let us know if you have any further questions!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Kacper.s.z_24! Thank you for reaching out to us. We would love to provide you with some information so you can get back to enjoying those fun games and apps! We are not able to change the currency as it changes based off location. We recommend attempting a factory reset which may update the currency. Before completing a factory reset, we suggest enabling cloud backup to save data and game progress. We hope this helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @Kacper.s.z_24! We just wanted to see if you were able to get your currency to show up correctly. If not, please let us know, as we'd be happy to continue to help you out with that!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting back to us and letting us know! Several factors determine the currency in which a Meta members transaction will be processed and completed. The most important factor is the member's location, which is determined by the headset or web browser through IP address. Depending on the bank and the location, there may be foreign transaction fees as well. We would like to note:
Use of VPN's can result in errors or other issues when making purchases
AMEX cards will always be charged in USD
Customers in markets with local currency, who use AMEX as a primary card, will only see the prices in the store in USD ($).
Below is the payment methods that will be charged based on the IP address of the device.
Currency Location USD ($) United States, New Zealand, Iceland, Sweden, Poland, Finland, Norway, Switzerland,
Rest of the World CAD (C$) Canada EUR (€) All Euro-using countries* GBP (£) United Kingdom AUD (A$) Australia JPY (¥) Japan KRW (₩) South Korea
If members would like to learn more about foreign transaction fees, and possible market fluctuations, they will need to contact their financial institution.
* EU countries that do not use the euro/use alternate currency: Bulgaria, Croatia, Czech Republic, Denmark, Hungary, Poland, Romania, and Sweden.
EU countries that do not use the euro will default to USD as currency in Meta Store.
We hope this helps. Please, let us know if you have any further questions!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Alright that means that you didnt read my post correctly because I was talking about Poland there. Now you are saying to me that PLN are not supported.
We are more than happy to clear up any confusion with our last message. While Poland is most definitely a supported country, our payment system cannot process the PLN currency. The currencies our payment system can process were listed on our previous post. If a person is located in Poland, their currency will be set to USD for digital purchases.
So people who reside in Poland can make digital purchases with us, but would need to using USD. This means that how the payment is processed will depend on the financial institution that you use. You may want to reach out to your financial institution to know whether or not you would experience any foreign transaction fees for currency conversion, or anything else, since that is not something we would be able to determine on our end.
We hope this information helps! Please feel free to let us know if you have any further questions or concerns.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @Kacper.s.z_24! We're just circling around to see if the information we provided was helpful. Please always feel free to reach out in a post or PM regarding any issues, questions, or concerns. We are always more than happy to assist our fellow Meta Quest family. We hope you have a great one. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
useless support, it's logical that people travel, I bought glasses in Holland, I came to Poland and the currency in my wallet does not correspond to the currency I can buy the game for, you have 2 currencies available and they are set completely randomly, Poland in the center of Europe and payment in dollars, pathetic. Adding the option to change the region which would be the easiest solution and all problems would disappear because people would have a choice regarding the currency they want to pay in, so many years and no one came up with this idea? Or if you change the currency in the store from euro to dollars, also change the balance at the same rate to make it easier to buy, do you think that everyone will restore the glasses to factory settings to pay in the store because they decided to take the glasses on vacation to another country?
