We want to make sure you have access to the credits you earned, to do that we'd like to collect additional info so we can better assist.
Kindly send us a PM or submit a help ticket here with the following info.
To send us a private message click on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
We look forward to getting this resolved!