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Change to child's DOB. Incorrect DOB entered when verifying now account is suspended

Honored Guest

I put in the wrong DOB when verifying a change to my child's account.

The account is now suspended after a single mistake. 

I know what the issue is. I should have put in my child's old DOB to verify the changes but I put in the new one so this has suspended the account.

Each time I now try to verify this just states "Too many attempts, please try again later". Anyone know the time limit I need to wait??


I have asked support to "unlock" the account so I can verify the account but nothing back so far.


Community Manager
Community Manager

Hey Hey @Delirin! Hope you're having a fantastic day! We're sorry this issue is ongoing for you and we would love to look into this matter. Shoot us a PM so that we can continue to better assist you with getting this resolved. At this time, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

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