Please can someone help I’m at my wits end with this, I’m in the UK and have had to add my sons account who’s 11’ to my account.
This has worked and I can see him in my account but now he can’t log in on his Oculus Quest 2 App it just throws up a page on the app saying upload ID and when clicked it say error
when I’ve logged into the app as my account to try give him the Oculus it asks for a code, when I input the code it says invalid 🤯 I have even factory reset the headset.
I’ve contacted support but they are not responding. He needs his account as he’s spent a lot of his own money on games and purchases. Please can someone help 🙏
Hey there, @sarah.608650! Running into issues with your son's account can dampen the enjoyment they are getting out of their device, and we would love to help look into this further. As we will need to gather more information in this case, please reach out over a private message so we can work with you further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey there, @sarah.608650! Just checking in with you to see if you still need assistance with your son's account. Please reach out over a private message as mentioned above and we will be happy to work with you on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again @sarah.608650! We know the time that has passed has raised concern and we can align with how you must feel. To better assist you we need more information to access your account, and so we want to invite you to send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We just wanted to circle back around to see if you still needed our assistance. If so, please send us that private message to continue on.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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