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Charge to my credit card.

Charlieflach
Honored Guest

My card has a $25.00 charge.  I don't know what it is for.  Could you please let me know?

Thank you,

Charlie Flach

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Charlieflach. We see you have some questions about a charge you're seeing. We'd love to look into this, but it this is a bit more of a private discussion. Could you please PM us? You should be able to click on our user name and see an option to send us a PM at the top of the profile. We're looking forward to hearing from you so we can get to the bottom of this charge!

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I'm sorry, but I can find the PM button.  Can you explain how to get to it?

 

Thank you,

Charlie Flach

Hello again! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again @Charlieflach, do you still need any help? We'll be waiting for your message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again,

I do not see a "Send a Message" anywhere on the page.

Charlie Flach

Hey there! We can totally add more clarity here. You should see the button to message us in the top right of the page. With this link it should take you directly to it. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there again @Charlieflach! We just wanted to follow up with you on the issues you were having with a charge to your card. Were you still experiencing these issues? Hope to talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Charlieflach! Thank you for sending us a PM, we will continue to provide further assistance through that channel. We're looking forward to speaking with you soon. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I still haven't received a response about the 2 $25.00 charges on my credit card.

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